Pick-up and Drop-off Drop off and pick up times are scheduled in 15 minute windows. We ask you please be punctual to your agreed upon time, as there are often other scheduled drop off/ pick ups before and after. We do this to keep it as stress free for all of our guests. This also give us the opportunity to introduce each of our guests slowly one at a time.
Late Fees A late fee of $5 per 15 minutes will be charged for any pick ups or drop offs that are past their scheduled time without prior notification of a change needed. Please notify us by text, email or phone call if you are running behind, stuck in traffic, caught at work etc. We are happy to accommodate a revised time for you.
Rates Please visit our Rates page for all of our current prices!
We do accept puppies after they have received their second round of vaccinations!
Please make sure you have a copy of your pups vaccinations for their first day.
Outdoor Time/Potty Breaks Here at Muttley's, our guests are given outdoor access every 1-2 hrs based on the weather. They are fully supervised until they wish to come back inside!
Meet & Greet Every new client is asked to complete a meet and greet before attending daycare or boarding here at Muttley's. This meeting is very important so that we may assess your pup's personality! Being a kennel-free environment, it's important that we know each and every dog individually to make the best decisions for their safety.
Food & Water You may absolutely provide food for your pup when they come to visit us! We will feed them according to your schedule at home to make sure they aren't thrown off!
Water is always provided and available to the dogs here! However, sometimes they are so excited and distracted with new friends that they forget to take a break and get some. We always encourage our clients to give them an extra bowl when they get home, just in case!
Medication With experience working at a veterinary clinic, Muttley's is able to provide any basic medical needs your pup may have. We can give oral or topical medications and provide first aid such as bandage changes.
Muttley's also has the ability to medical board any client in need! We have separate space available to keep your pup calm, stress-free and safe should they need supervision after surgery. Space for medical boarding is VERY limited, so please contact us with your requests as soon as you know it's needed.
Illness and Injury While rare, illness and injury can happen. In the event something were to occur, we would get in contact with you or your emergency contact as soon as possible. Should we be unable to reach you, we will follow the advice of veterinary staff treating your pup!
In the case of illness, if we believe your dog has come down with something we will separate them from our other clients and ask you to pick them up as soon as possible.
Should any injury occur that requires more than basic medical first aid, Muttley's would immediately take your dog to our closest veterinary clinic to be checked out and treated according to their recommendations. We are of the opinion that it is always better to be safe than sorry!
Canine Cough (Kennel Cough) Kennel cough is a term loosely used to describe a complex of respiratory infections—both viral and bacterial—that causes inflammation of a dog’s voice box and windpipe. It’s a form of bronchitis and is similar to a chest cold in humans.
We have been incredibly fortunate to never have a case of kennel cough at our facility. We attribute this to plenty of time outside in the open fresh air, our extensive cleaning procedures, low numbers but also, educating our clients.
Kennel Cough is spread through the air, or coming into direct contact with another infected dog. Dog’s can catch “kennel cough” walking in their neighborhood, going to the pet store, the groomers, their vet, getting a drink of water from a communal bowl at a local business, or their daycare/boarding facility. Again, it is just like a human cold being spread through the air.
Although we encourage getting the bordatella vaccine to help prevent kennel cough, it is similar to the flu shot, in which it covers the majority of strands of the virus, but not all. If there is a strand going around, there is still a chance your pup could pick it up, even if vaccinated.
Kennel Cough has a 7 day incubation period, meaning if your dog picks up the virus he/she will not show any signs for 7 days, but is still highly contagious in those 7 days. Which is why once the virus is spread, it’s hard to fight. Please keep this in mind when you are visiting play groups, dog parks, other facilities, vet offices, neighborhood friends, puppy socials, etc. Pretty much anywhere there is another dog, there is a risk (just like kids at daycare, the park, zoo, grocery store, museums, etc.).
If you suspect your dog is coughing or honking and might have picked up the “dog flu”, it is important to us that you get them on a medication right away, and then to keep them home until their cough clears. It is highly contagious. If you think your family member caught their cough here, please do not hesitate to let us know right away, so we can take the necessary precautions to help stop the spread of it.
The ideal time to get their bordatella vaccine is 10-14 days prior to when they will be boarding, going to daycare, or possibly seeing a groomer. That way, if they are carrying the virus unbeknownst to you, they dog have time to shed the virus and be completely healthy before they visit all their friends!
Risks There are always risks involved when dogs are given the opportunity to socialise in an open environment. Interactions are very dynamic and often scrapes, cuts, pulled muscles and other minor injuries can occur unintentionally when playing. Almost always, these are superficial, do not need to be looked at by a veterinarian and do not impact the dog in any way. If we notice them, we will provide basic first aid such as cleaning the area just to be safe.
On the very rare occasion, fights may occur. No matter how much supervision is present, altercations can happen in a split second. We have policies and procedures in place to mitigate these instances to the best of our ability and believe the benefits of socialising your furry friends well outweigh the risks.
All dogs coming to Muttley's have been assessed at their meet and greet to make sure their behaviour is appropriate for our environment. We are educated in animal behaviour and continue to update our understand of canine socialisation on a regular basis. Being able to recognise potential problems before they escalate is one of the keys to preventing fights from occurring. In addition, Muttley's encourages a structured environment with appropriate levels of exercise, mental stimulation as well as quite/nap time. This is done to combat potential issues arising from pups being exhausted, cranky or overstimulated.
It is also possible for dogs to pick up colds or infections when in contact with others. The most common of these is canine cough (similar to a cold in humans) or the canine papilloma virus. Dogs are often contagious before the appearance of symptoms and as such it can be difficult to control. Having small numbers helps to mitigate the potential spreading of illness and to date, we have not had any instances come up with our clients. We encourage them to be open and honest with us regarding their dogs health and a good relationship means that they feel comfortable sharing anything that might be of concern so we can provide our best opinion on what should be done. When cases of outbreak arise in larger facilities, we update our clients of those instances so they can extra vigilant in watching for any symptoms in their dogs.
As a pet parent, it is your responsibility to research and be aware of all these risks, include but not limited to: nips, bites, scratches, illness, injury, allergies, or stress-related illness (diarrhea, dehydration, UTI’s, etc.). While we do everything in our power to prevent these incidents from occurring, they unfortunately can still happen.
Owners are solely financially responsible for any veterinary care, caused to or by their pet, needed during or after their stay.
Muttley's appreciates our clients understanding of these risks and we are proud to provide the safest environment possible for those in our care.